Please read ALL of the information below prior to submitting an order request. It is the responsibility of the customer to read this information in its entirety.

To begin, submit an “Order Request Form”. All orders are accepted based on availability. After an order has been accepted, customers must e-sign a “Policy Agreement” and pay a non-refundable 50% deposit via invoice. The remaining balance is due when the order is complete and ready to be shipped. There will be a 2.9% processing fee added to the total balance. Credit/Debit cards are the only acceptable forms of payment. Once the deposit is paid, customers will receive a guaranteed ship date. Depending on production, guaranteed ship dates are scheduled on Fridays. Because of the custom nature of products made to order by P. Cotton Designs, we do not offer refunds or exchanges.

For schools and universities, we accept checks and money orders payable to P. Cotton Designs. Please note that full payment is required upfront when using these payment methods. We do not accept purchase orders.

All customers must sign a Policy Agreement, which includes a personalized style sheet and size sheet to complete the new or fill-in order. Custom Styles: A custom style is considered to be any style that is not in our online catalog. Customers are required to provide the sketch and/or inspiration for all custom order request. The design must be approved by P. Cotton Designs before the ordering process proceeds. All custom orders must be placed at least 3-4 months in advance. Styles, designs, and quantities cannot be changed once the deposit is paid due to the custom nature of our products. Any change request that we are able to accommodate will incur an additional $100 inconvenience fee per request plus any additional material cost that may be needed for the change. Please note that this will delay guaranteed ship dates. Change requests are not guaranteed. This policy is non-negotiable. For more information about our policies, terms and conditions, view our Terms & Conditions.

The customer will be notified once the order is complete. The remaining balance must be paid before an order is shipped. To guarantee that we have sufficient space for our inventory and upcoming orders, we will only store uniforms for a maximum of four (4) weeks after the remaining balance is due. A 4% (of the total balance) late/storage fee will incur each week that the order remains stored. After four (4) weeks, the order will be forfeited. FedEx is used as the shipping carrier for all orders. Regular shipping is free for orders $200 or more. There is a $15 flat rate for orders $199 or less. All orders are shipped insured and a signature will be required for delivery. Customers must pay the declared value (insurance). The current fees for Fedex insurance are $3.90 for shipments valued between $100.01-$300, and $1.40 per $100 of declared value for shipments valid in excess of $300. -- We look forward to styling you! 💜💖 Direct all questions and concerns to orders@pcottondesigns.com. NOTICE: P. Cotton Designs reserves the right to reuse or reproduce any and all sketches, designs, and products that P. Cotton Designs produces in any way, shape, or form. Resale of any item produced by P. Cotton Designs is strictly prohibited.