Please read ALL of the information below prior to submitting an order request. It is the responsibility of the customer to read this information in its entirety.

To begin, submit an Order Request Form. All orders are accepted based on availability. After an order is accepted, customers are required to e-sign a “Policy Agreement” and pay the full balance via invoice. Any additional fees incurred (such as inconvenience or storage fees) must also be settled before the order is shipped. A 3% processing fee will be added to the total balance of each order. We accept credit and debit cards as the only forms of payment. For schools and universities, checks and money orders made payable to P. Cotton Designs are also accepted; however, we do not accept purchase orders. Once payment is received, customers will be provided with a guaranteed ship date. Our current turnaround time is 4 to 6 weeks from the date the full balance is paid. Due to the custom nature of our made-to-order products, WE NOT OFFER REFUNDS OR EXCHANGES!

All customers are required to sign a Policy Agreement, which includes a personalized style sheet and size sheet to complete new or fill-in orders. This agreement will be sent via email once the order has been processed. We do not provide quotes without the proper paperwork. Please ensure all required documents are submitted to receive an accurate quote. IMPORTANT NOTICE: Once the balance is paid, styles, designs, and quantities cannot be changed. If we can accommodate a change request, it will incur an additional inconvenience fee of $100 per request, plus any extra material costs that may apply. Please be aware that this may delay your guaranteed ship date, and change requests are not guaranteed. This policy is non-negotiable. For more information about our policies, terms and conditions, view our Terms & Conditions.

The customer will be notified once the order is complete. If the customer owes a balance, it must be paid before an order is shipped. To guarantee that we have sufficient space for our inventory and upcoming orders, we will only store uniforms for a maximum of four (4) weeks after the remaining balance is due. A 4% (of the total balance) late/storage fee will incur each week that the order remains stored. After four (4) weeks, the order will be forfeited. FedEx is used as the shipping carrier for all orders. Regular shipping is free for orders $200 or more. There is a $20 flat rate for orders $199 or less. All orders are shipped insured and a signature will be required for delivery. Customers must pay the declared value (insurance). The current fees for Fedex insurance are $3.90 for shipments valued between $100.01-$300, and $1.40 per $100 of declared value for shipments valid in excess of $300. -- We look forward to styling you! 💜💖 Direct all questions and concerns to orders@pcottondesigns.com. NOTICE: P. Cotton Designs reserves the right to reuse or reproduce any and all sketches, designs, and products that P. Cotton Designs produces in any way, shape, or form. Resale of any item produced by P. Cotton Designs is strictly prohibited.